ARCS is committed to protecting your privacy on line. This policy outlines how we use the personal and organisational information you provide to us through our website. The policy may be updated from time to time.

ARCS collects and stores the following information about visitors to its website:

• server address
• domain name (for example .com, .gov, .au etc)
• the date and time of visit
• the web pages accessed and documents downloaded
• previous site visited
• type of browser used

This information cannot directly identify individuals. It is only used to measure the number of visitors to the different parts of the site and to help us make the site more useful to you. You are able to browse our site without entering any personal information and therefore remain anonymous during your visit.

ARCS does not sell, loan or give away any information collected from our website.

No data collected on the site will be disclosed to any third party except where the details are required to reply to a specific request that you might have or where it is legally required (such as in the investigation of a criminal offence and in compliance with a search warrant or subpoena).

We only record your e-mail address if you send us a message. This message could be:

• Feedback on our site - we use this to administer and improve our website
• Subscribe to our newsletter - we and our internet development company only use the information provided to administer the delivery of our newsletter to those requesting it.
• An inquiry to any of the e-mail addresses of ARCS’ services which are listed on our website - any information provided will only be used for the purpose for which you have provided it or with your permission.

We strive to keep all information current. If you have identified that the information we hold about you is incorrect or out-of-date please contact us immediately at so we can amend it.

This website does not use Cookies technology.

ARCS is not responsible for the privacy practices or content of any site that is linked to its website. Your activity on those sites is covered by the privacy policies of those sites.

ARCS is committed to protecting your privacy in accordance with the ten national privacy principles of the Privacy Amendment (Private Sector) Act of 2001. This Act is designed to give individuals the right to be more informed and have more control over the manner in which their personal information is collected, used, disclosed and stored. This agency is managed according to the Code of Ethics and Conduct of the Australian Social Workers Association and the Psychologists’ Board of W.A. or relevant professional body.

Further details regarding Privacy Policy are available on request.

As part of providing a counselling/mediation service to you, we will need to collect and record some personal information from you.

All personal information gathered will remain confidential and secure except when:

1. your prior written approval has been obtained to
   (a) provide a written report to another professional e.g. a GP or a lawyer
   (b) discuss the material with another person
2. failure to disclose the information would place you or another person at risk
3. it is subpoenaed by a court

You may have access to the material recorded in your file upon written request.

If you have any feedback or queries regarding our privacy policy please contact us on .